Return Policy

Return Policy

PLEASE CONTACT 3 HORSE RANCH VINEYARDS info@3horseranchvineyards.com BEFORE ATTEMPTING ANY RETURN OF DEFECTIVE OR DAMAGED MERCHANDISE.

Return Authorization Request:

Items should NOT be returned without prior approval from 3 Horse Ranch Vineyards info@3horseranchvineyards.com. You may request a return authorization by e-mail (preferred) with the following information:

1. Customer name and address
2. Date of purchase
3. Order number
4. Product part # or description
5. Reason for return or exchange

Please read below for specific return policy conditions and how to handle damaged, lost or stolen deliveries.

Opened/Used and/or Non-Defective/Non-Damaged Merchandise:

("Buyer's Remorse" returns):

1. If any item is returned and found to have been opened, used, and non-defective, a minimum 15% restock fee may be assessed.
2. Items must be returned in original condition with manufacturer's box including all original packaged items. A re-box charge of up to 25% may apply if returned without original packaging.
3. Credit for any shipping costs is at the sole discretion of 3 Horse Ranch Vineyards.

Defective or Damaged Non-Glass Merchandise:

Please contact 3 Horse Ranch Vineyards BEFORE returning any type of merchandise.

1. If a non-glass product is found to be defective within the first 30 days from the date of purchase, it may be serviced according to manufacturer's warranty, returned for a refund or immediate replacement.
2. The customer may be responsible for shipping and handling charges incurred to return a defective item back to 3 Horse Ranch Vineyards for credit or exchange. Credit for any shipping costs is at the sole discretion of 3 Horse Ranch Vineyards.
3. No restocking fee will be assessed for defective items. 3 Horse Ranch Vineyards will not accept items returned after 30 days from original purchase.
4. A replacement will be shipped immediately if the customer chooses to be debited again and then reimbursed upon receipt of the defective item at 3 Horse Ranch Vineyards. If the customer chooses not to be debited a second time, a replacement will not be shipped until the defective item has been re turned to 3 Horse Ranch Vineyards and inspected.
5. 3 Horse Ranch Vineyards will pay all freight for replacement items sent to a customer.
6. Any defective item returned missing original packaged items may be assessed a minimum 15% restocking fee.
7. All returned defectives will be tested for working condition and Buyer's Remorse rules may apply.

Defective or Damaged Glass Merchandise:

Please contact 3 Horse Ranch Vineyards BEFORE returning any type of merchandise.

1. 3 Horse Ranch Vineyards retains sole discretion to replace, repair or credit glass items received damaged or defective by the customer.
2. All glass items are inspected, packed and shipped in perfect, unbroken condition and it is the sole responsible of the customer to inspect all glass products BEFORE EACH USE for cracks or defects.
3. Any shipping damage to glass items must be reported within 72 hours of receipt of order.
4. 3 Horse Ranch Vineyards may require that the customer return the broken or defective glass item.
5. The return freight charges and any other return related charges would be at the expense of the customer and may or may not be credited at the sole discretion of 3 Horse Ranch Vineyards.
6. If it is determined by 3 Horse Ranch Vineyards that the product was abused or misused, credit or replacement may be denied.
7. Re-stocking, repackaging and any and all related charges may apply and are at the sole discretion of 3 Horse Ranch Vineyards.
8. 3 Horse Ranch Vineyard, it's employees and owners are not and will not be liable for any property damage, physical damage, mental damage, or any other damages resulting from the use or misuse of any of our glass products. The safe use and handling of all of our products, especially glass products, is the sole responsibility of the consumer.

Refused Shipments:

1. For any item shipped to a customer and refused, the customer will be credited the cost of the items less any and all shipping charges. Additional RETURN shipping charges may apply, depending on UPS, USPS or freight company policies.
2. Items may be accessed a minimum 15% restocking charge.

Lost or Presumed Stolen UPS or Freight Shipments:

At the time of shipping, the order becomes the property of UPS or the designated freight company; claims for lost, misdelivered or misdirected packages must be made by the customer to 3 Horse Ranch Vineyard within 30 days from expected delivery of merchandise. 3 Horse Ranch Vineyard will attempt to file a lost product claim and assist the customer in filing a claim with UPS or the designated freight company, if required by the customer, which generally takes from 7-10 business days. 3 Horse Ranch Vineyard cannot ship replacement merchandise until any such claim with UPS or the designated freight company has been settled, unless the customer agrees to be debited again for replacement items and further agrees to be bound by any decision for reimbursement by UPS or the designated freight company. Additional shipping or freight charges are the responsibility of the customer unless allowed by UPS or the designated freight company.

Lost, Damaged or Stolen US Postal System Shipments:

The typical claim time for merchandise lost by the US Postal System is ONE YEAR. For this reason we assume NO liability for claims for lost, stolen or damaged shipments delivered by the US Postal System (US Postal Service, USPS)